Troubleshooting

Galleries

• Why can't my clients download their whole gallery to their phone?
• My client doesn't see the Download Gallery option even though I gave them permission to download it; what can I do?
• My images say Processing, what does that mean?
• My client is having trouble downloading their free gallery of images, what can I do?
• Why aren't my watermarks showing up on my images?
• I reactivated a gallery but it still isn't showing up on my storefront. Why?

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Selling

• Why wasn't sales tax charged on my client's order?
• Why am I missing Purchase Options on my Storefront?

Marketing

• How can I tell if my clients are getting my emails?
• How do I know if my sales emails were sent?
• My Date Range Sale didn't seem to run, why is that?

Mobile Apps

• Why can't I see the Add to Homescreen option for my mobile apps when using an iPhone?