Managing Your Account
Company Details
- Do you have a referral program?
- Can I use the same email address on multiple accounts?
- How do I change my account password?
- How can I change my storefront URL?
- How much of my account's storage space do I have left?
- Can I hide the Instaproofs URL from my clients?
Photo Galleries
- How can I enable Sizing Previews within my galleries?
- Can I search for a specific gallery within the administrative site?
- Can I preview my gallery before making it viewable to my client?
- Can I move photos from one gallery to another gallery?
- Do you offer gallery migration services from my old photo hosting platform?
- How do I delete multiple galleries at one time?
Gallery Types
Purchase Options
- Why is my shopping cart not working?
- What types of things can I sell through my client galleries?
- Can I offer Gift Certificates for my clients to purchase?
- Can I Group My Purchase Options Together?
- Can I change the order that my purchase options are displayed on my storefront?
- Print Sizes
Downloads
Pricing
- Can I offer Black & White or Sepia colored prints through my storefront?
- How can I set a minimum purchase requirement on my galleries?
- How do I set the pricing for my print sizes and instant downloads?
- How do I create and edit pricing sheets?
- How do I set the pricing on my multi-option products and full-gallery downloads?
- How can I change pricing sheets on an existing gallery and/or its images?
Sales & Coupons
- What types of sales can I run on my galleries?
- Discount Days Sales
- Date Range Sales
- Print Size Sales
- Specific (Dollar) Amount Coupon Codes
- Percentage Off Coupon Codes
Email Marketing
- Can I Send a Buyer an Email After Their Purchase?
- What is Marketing Automation?
- Can I see what emails are scheduled to be sent to my clients?
- How can I enable or disable receiving copies of the emails sent to my clients?
- Can I set the time that my automated emails will be sent?
- How do I add images to my email templates?
Sales Tax
- How can I define my sales tax rate(s)?
- Who is responsible for the sales tax on my orders?
- Can I charge different sales tax rates for different shipping addresses?
- I have a whole bunch of sales tax rates to enter; can I just upload them instead?
- Can my displayed product pricing include the sales tax (GST/VAT)?
Subscription Plans
- What percentage of each order do you take as a commission?
- How can I change the subscription plan I am on?
- Are annual subscription plans available?
- Can I pause my subscription and then come back later?
- What happens to my account if my subscription expires?
- How can I keep my account open while I'm waiting for a new credit card in the mail?
Shipping Calculations
Mobile Apps
Logo, Branding, Custom Colors and Themes
- How can I customize my logo & branding images?
- How do I customize and personalize my storefront colors & styles?
- What are Themes and how do I enable them on my account?
- Can I select a different Theme for just one specific gallery or gallery type?
- What are some of the different items that can be customized through the Theme Editor?
- How do I access the Theme Editor?