You can manually send an email to your client after they have made a purchase by doing the following:
- From the main menu click on Selling » Client Orders.
- Locate your client's order, click the Options box next to it, and choose the Email the Buyer option.
- The email address your client used during checkout will be populated in the Buyer's Email box, but you can change that if you'd like.
- Edit the Message Subject and Message if needed. The default text comes from a setting within the Selling Preferences page, which is referred to and more fully explained below.
- Click Send.
Edit your default Subject and Message
If you would like to make changes to the default Message Subject and/or Message, follow these next steps to do so:
- From the main menu, click on Selling » Selling Preferences.
- Scroll to the Misc settings, and edit the options in the "Email the Buyer" Default Email Content section.
- Click Save Preferences.
Note: Any of the following keywords may be used within the email body:[[BILLING_FIRST_NAME]]
[[BILLING_LAST_NAME]]
[[COMPANY_PHONE]]
[[COMPANY_CONTACT_NAME]]
[[COMPANY_NAME]]
[[EVENT_NAME]]
[[ORDER_CONFIRMATION_NUMBER]]
[[ORDER_DATE]]Keywords are automatically swapped for the correct values when the email is sent.