Most of the emails in our system are optional, although we highly recommend that you make use of them to achieve the best results for your storefront.
Each of the emails listed below can be found and customized through the Global Email Templates section within the Marketing » Email » Email Templates page of your account. Just click on the Global Default Email Templates section to see the global email templates.
General Gallery Emails
The automated emails that are sent for your galleries can be enabled or disabled through both your gallery type settings and your individual gallery settings. They can also be enabled and disabled by your clients directly, through the use of the Unsubscribe link found in each of the emails that they receive. The general gallery emails that you can enable include the following:
Gallery Reminder - The gallery reminder email is an email sent out every xx days, to simply remind your clients that their gallery is still online.
The number of days between each reminder is determined by the "Days Between Email Reminders" setting found in the Marketing » Preferences page.
Gallery Expiring - A few days before each gallery expires, an email is sent out to let the previous gallery visitors know that the gallery will be expiring very soon. This incentivises your past visitors to come back to the gallery and place their final orders.
The specific number of days before the expiration date that the email is sent out is determined by the "Days Remaining Before Expiration Email" setting found in the Marketing » Preferences page.
**Please note that this setting will be removed in a future update. Marketing Automation settings take the place of these preferences, and these preferences will be ignored for any galleries associated with an automation.
Gallery Invitation - The gallery invitation email is sent once your gallery has been activated and is ready to be viewed by your clients. This email can either be sent manually, or automatically, as explained in the following article: How do I send gallery invitation emails?
Discount Days Sale - The discount days sale email is sent two days before a discount day sale expires. This notifies your clients about the upcoming sale expiration, and it also gives them a couple of days to complete their selection and place their order.
Cart & Order Emails
Abandoned Cart Reminders - Our system considers a shopping cart to be abandoned if it's been more than a couple of days since the cart was last accessed. Reminder emails are sent to the email address associated with the cart two days after it was last accessed and ten days after it was last accessed. This email gently reminds your clients that there are still items in their cart, and prompts them to come back and complete their purchase.
The setting to enable or disable this email is found within the Marketing » Preferences page, and it is labeled "Enable Automatic Cart Reminder Emails."
Order Receipts - Each time an order is placed or an invoice is paid through your storefront, your clients receive a receipt for their purchase.
The main body of the receipt cannot be modified through an email template, but you can add a custom note to your receipts through the "Order Receipt Message" setting found within the Selling » Preferences page.
Order Status Updates
When enabled, each time one of your clients' orders are updated with a new status (such as "Ordered" or "Shipped") they will receive an email notification alerting them to the new status.
Each of the different order status emails can be customized through the Marketing » Emails » Email Templates page.
Download Ready
Gallery Download - After starting the download process for a full-gallery download, your clients will receive an email letting them know when the files are ready to be downloaded.
This email can be customized through the Marketing » Email » Email Templates page.
Favorites Download - After starting the process to download their selected favorites, your clients will receive an email letting them know when the files are ready to be downloaded.
This email can be customized through the Marketing » Email » Email Templates page.
Sale Notifications
Each of the sales that you define through the Selling » Sales & Coupons page, such as the Date Range Sale, can be setup to automatically send emails to your visitors at the start/end of the sale dates. Enabling and disabling these sale notification emails is handled on through sale definition itself.
Contract Notifications
Contract Signature Request - When a contract is moved from a Draft status to a Finalized status, an email is sent to all of the email addresses associated with the contract. This email template is also sent when the Re-send Emails option is selected from the contract menu.
Contract Fully Signed - This email is sent when the last signature is provided on a contract document. All of the email addresses associated with the contract receive a copy of the this email.
Session Booking Reminders
Our session booking services come equipped with several automated emails, including:
Booking Inquiry Received - This email is sent to your clients as an auto-response when they submit a booking inquiry through your leads page.
Session Booked - This email is sent to your clients for them to confirm and accept the details of a session that's been scheduled for them.
Session Reminders - These emails are sent as reminders to your clients, both three days and one day before their session is scheduled to take place.
Payment Due - This email is sent according the payment reminder schedule that you've set up through your booking preferences.
Session Cancelled - This email is sent to your client when a previously scheduled session has been canceled and/or switched to a different date/time.
Questionnaire Response Requested - This email is sent when a response is requested for a questionnaire.