If your client's order never arrived, or if there are issues related to a delivered order, please contact us right away. We are the point of contact for all of our partner labs on orders that go through our system, so please contact us and not the labs directly.
Or contact us through Live Chat anytime it's available.
Our support hours are from 9am to 5pm MDT, Monday through Friday.
We also check for urgent emails periodically in the evenings and on Saturdays, so if you have an urgent issue that comes up after hours please send us an email and we will respond as quickly as we can.