Fully or partially refunding a client order can be done as follows:
- From the main menu navigate to Selling » Orders
- Locate the order that you'd like to refund, and click on your customer's name
- Scroll to the bottom of the order details page
- Click the Send Refund button found underneath the order totals area
- Fill in the refund details, including the amount to refund and a small note about why the refund is being sent
- Click the final Send Refund button to complete the refund process
Once the refund has been sent your clients will see the refund on their credit card within 2-3 business days.
Note: Invoices and Orders can be refunded up to 90 days after they were paid. After the 90 days you will need to make the refund from your end using a check or some other means.