If your client's order was damaged during shipping, or if it never even arrived at all, please contact us right away. We are the point of contact for all of the orders that go through our system, so please contact us and not the labs directly.
Once we receive your email, we will contact the appropriate lab and work with them to get the order reprinted and shipped back out right away.
One thing you can do to help the quality control department at the lab that your order was shipped from is to include a snapshot of the damaged prints and their packaging in your email to us. We will then pass that image on to them for further review.
Our contact information is as follows:
Or contact us through Live Chat anytime it's available.
Our support hours are from 9am to 5pm MDT, Monday through Friday.
We also check for urgent emails periodically in the evenings and on Saturdays, so if you have an urgent issue that comes up after hours please send us an email and we will respond as quickly as we can.