Once an order has been sent for fulfillment it is put into production at your chosen lab and printed almost immediately. Because the fulfillment process happens so quickly, there is only a very small window of time where the order can be canceled or changed. This window of time can sometimes be less than 5 minutes.
Please contact us as soon as possible if you need to change an order that has been sent for fulfillment. Although we cannot guarantee that the lab will be able to stop or change the order, we'll contact the lab and do our best to make it happen for you.
Important Note: If you choose to send an order for fulfillment outside of our normal business hours (Monday - Friday, 9AM - 5PM MDT), we will not be able to cancel or change the order.